DEOXY Clothing

Return Eligibility

Items may be returned within 14 days of delivery if they are unused and in their original condition.

Sale items are final sale and cannot be returned.

Return Process

To initiate a return, contact our support team at hello@deoxy.co.uk.

Ship the item(s) back to the return address provided by our support team.

Refunds

Refunds are processed within 7-10 business days after receiving the returned item(s).

Shipping fees are non-refundable, and return shipping costs are the customer's responsibility.

Exchanges

Exchanges are accepted for different sizes or colors, subject to availability.

To request an exchange, please follow the same process as for returns.

Damaged or Defective Items

If you receive a damaged item, please contact us within 7 days with photos of the issue.

What is DEOXY's return policy?
We want you to love what you ordered! If you’re not completely satisfied, you can return your items within 30 days for a full refund or exchange. Just make sure they’re unworn and in their original packaging!
How long does shipping take?
We aim to process and ship your order within 1-3 business days. Standard shipping usually takes 5-7 business days, while express options are available for quicker delivery.
Do you offer international shipping?
Absolutely! We ship to various countries worldwide. Just select your location at checkout to see available shipping options and rates.
Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal, and more. Check our payment page for the full list!

Returns Policy